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1. Executive Summary
1.1. Executive Summary
1.2. COVID-19 Impact
2. Market Analysis
2.1. Global Market Maturity
2.2. Global Industry Trends
2.3. Global Drivers and Constraints
2.4. Regional Market Outlook
2.5. Industry Outlook
2.6. Porter’s Five Forces Analysis: Global
3. Supply Market Analysis
3.1. Supply Market Outlook
3.2. Global Suppliers
3.3. Regional Suppliers
3.4. Supplier Profiles
3.5. SWOT Analysis
4. Procurement Best Practices
4.1. Sourcing Models: Comparative Analysis
4.2. Sourcing Models, Pricing Models, Engagement Models
4.3. Sourcing Practices: Contact Center Industry
4.4. KPI and SLA Components
4.5. RFP/RFI Inputs
5. Talking Points to Business
5.1. New Technologies
5.2. Competitive Landscape
5.3. Innovative Sourcing Practices
6. Purchasing Process: RFP/RFI Questionnaire
6.1. Cost Structure
6.2. Cost Analysis & Savings
7. Sustainability Initiatives & Best Practices
7.1. Sustainability Initiatives
7.2. Sustainability Best Practices
8. Market Monitoring Insights
8.1. Direct Mail Value Chain and Cost Structure Analysis
8.2. Cost Analysis & Savings
8.3. Sustainability Initiatives
9. COVID-19 Impact
9.1. Sourcing Location Watch
9.2. Supplier Watch
9.3. Industry Watch
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