IT Break-Fix Services - Procurement Best Practices & Sourcing Strategies

Procurement Market Intelligence Report

IT Break-Fix Services – Procurement Best Practices & Sourcing Strategies

IT Break-Fix Services Market – Executive Summary, Market Overview, KPIs & SLAs, Third-Party Maintainers, Sourcing Best Practices, Market Monitoring Insights, RFP/RFI Builder, Supply Market Outlook

  1. Executive Summary
    1. Category Snapshot
    2. Global Break-fix Services Market Outlook
    3. Supply Market Outlook
    4. Demand Market Outlook
    5. ELINT’s Recommendations for an Ideal Category Strategy
    6. Category Opportunities & Risks: Break-fix Services
    7. Negotiation Leverage: Break-fix Services
    8. Talking Points: Break-fix Services
    9. Covid-19 Impact
  2. Market Overview
    1. Global Hardware & Software Support Services Spending
    2. Evolution of IT Support Services
    3. Key Industry Trends
    4. Technology Trends: AI & RPA
    5. Case Studies
    6. Break-fix Services: Drivers & Constraints
    7. Procurement-centric Five Forces Analysis: Break-fix Services
  3. KPIs & SLAs
    1. Service Categories
    2. Characteristics of Excellent Helpdesk Support
    3. Key Metrics: IT Deployment and Support
    4. KPIs: Key Components
    5. KPIs: Help Desk Services
    6. KPIs: Desk Side/Field Support Services
    7. SLA Structure
  4. Third-Party Maintainers
    1. Third-Party Maintainers: Services
    2. Engaging with TPMs: Risks & Mitigations
    3. OEM vs TPM
  5. Sourcing Best Practices
    1. Third-Party Maintainers: Services
    2. Engaging with TPMs: Risks & Mitigations
    3. OEM vs TPM
  6. Market Monitoring Insights
    1. Pricing Models: IT Support Services
    2. Cost Model: IT Support Services
    3. Pricing Models: IT Helpdesk Support Services
    4. Pricing Models: Desk Side/Field Support Services
  7. RFP/RFI Builder
    1. RFP Builder
  8. Supply Market Outlook
    1. Supplier Analysis
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