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1. Executive Summary
1.1. Market Outlook
1.2. ELINT’s Recommendations
1.3. Category Opportunities and Risks
1.4. Negotiation Levers
1.5. Taking Points for Business
1.6. COVID-19
2. Market Analysis
2.1. Market Analysis – Collaboration Software
2.2. Market Overview &Technology Landscape
2.3. Market Overview and Maturity
2.4. UCaaS – Maturity by Region
2.5. Drivers and Constraints
2.6. Key Trends
2.7. Porter’s Five Forces
3. Market Monitoring Insights
3.1. Pricing Methodologies
4. Total Cost of Ownership
4.1. TCO
4.2. Case Study
5. Procurement Best Practices
5.1. Engagement Best Practices
5.2. Deployment Model Juxtaposition
6. SLAs and KPIs
6.1. SLAs
6.2. KPIs
7. Regulations on Collaboration Solutions
7.1. List of Data Sovereignty Laws across Countries
7.2. List of IT Standards and Regulations
7.3. Legal Requirements
8. Purchasing Process: RFP/RFI Builder
8.1. RFI Builder
9. Supplier Section
9.1. Key Global Hosting Suppliers
9.2. Key Global Supplier Profiles and SWOT
10. CoVID-19 and Aftermath
10.1. Category Summary – COVID-19 Impact
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