Help Desk & Call Center Software - Procurement Best Practices & Sourcing Strategies
Home / Procurement Intelligence / IT Software and Services / Help Desk & Call Center Software

Procurement Market Intelligence Report

Help Desk & Call Center Software – Procurement Best Practices & Sourcing Strategies

Help Desk & Call Center Services Market – Category Definition, Demand Market Outlook, Cost Structure Analysis, Negotiation Levers, Procurement Centric Five Forces Analysis, Key Suppliers, RFP Builder, Technology Updates, Sustainability Initiatives

1. Category Definition
1.1. Key Attributes
1.2. Definition of Attributes
2. Demand Market Outlook
2.1. North America
2.2. Europe
2.3. Asia
3. Cost Structure Analysis
3.1. Global Cost Structure Analysis
4. Negotiation Levers
4.1. Volume of Business
4.2. Bundled Offering
4.3. Add-On Features
4.4. Complexity
4.5. Maintenance Tenure
5. Procurement Centric Five Forces Analysis
5.1. Supplier Power
5.2. Buyer Power
5.3. Entry Barriers
5.4. Intensity of Rivalry
5.5. Threat of Substitutes
6. Key Suppliers
6.1. Supplier Profiles
6.2. Capability Analysis
7. RFP Builder
7.1. Supplier Details, Quality and Regulatory Assurance, Service Delivery, Client References & Market Position
7.2. Sustainability and Environment, Cost
7.3. Research, Development and Innovation
7.4. Business Continuity and COVID
8. Technology Updates
8.1. Artificial Intelligence and Machine Learning
8.2. 5G Connectivity
8.3. Industrial IoT
9. Sustainability Initiatives
9.1. Energy
9.2. Climate Change
9.3. Carbon Emissions
9.4. Teleperformance Sustainability Metrics

Additional Information

Purchase Option

Multiple User License, Single User License

Quantity

Related Products

Shopping Basket