Travel Management Services - Procurement Best Practices & Sourcing Strategies

Procurement Market Intelligence Report

Travel Management Services – Procurement Best Practices & Sourcing Strategies

Travel Management Companies Market – Executive Summary, Market Analysis, Market Monitoring Insights, Supplier Section, Procurement Best Practices, Negotiation Support Levers, Purchasing Process: RFP/RFI, Sustainability Initiatives

1. Executive Summary
1.1. Global Trends
1.2. Supply Market Outlook
1.3. Demand Market Outlook
1.4. Category Strategy Recommendation
1.5. Category Opportunities & Risks
1.6. Impact on COVID-19
1.7. Talking Points to Business
2. Market Analysis
2.1. Global TMC Market Maturity
2.2. Industry Trends
2.3. Drivers and Constraints
2.4. Regional Market Analysis
2.5. Procurement Centric Five Forces Analysis
3. Market Monitoring Insights
3.1. Cost Structure: TMC
3.2. Cost Analysis and Expected Savings
3.3. Pricing Analysis
4. Supplier Section
4.1. Supplier Landscape
4.2. Key Global Suppliers
4.3. Key Regional Suppliers
4.4. Key Local Suppliers
5. Procurement Best Practices
5.1. Preferred Sourcing Model
5.2. Preferred Engagement Model
5.3. Preferred Pricing Model
5.4. KPIs
5.5. SLAs
6. Negotiation Support Levers
6.1. Negotiation Strategies/Cost-Saving Opportunities: TMC
7. Purchasing Process: RFP/RFI
7.1. RFP Builder
8. Sustainability Initiatives
8.1. Sustainability Initiatives Adopted by TMC
8.2. Sustainability Commitments

What are some factors behind the growth of the travel management services market?


The market growth factors include business globalization, technological advancement, and increased demand for sustainable travel practices.


What is the regional scope of the travel management services market?


North America, Europe, and Asia-Pacific (APAC) have good maturity levels with high and competitive frameworks in North America and Europe. In contrast, APAC emerges as a high-growth area, with the suppliers showing high maturity and the buyers showing moderate maturity.


What are some of the key highlights of the travel management services market?


Some key takeaways include the fact that the corporate travel management segment will dominate, with sustained growth projections as the driving force for the innovation provided by the IT and telecommunications segment.


Travel Management Services Market Size


A significant uptick in the global travel management services market is projected in ELINT’s travel management services procurement market research report. Expenditure on business travel is expected to grow to as extensively as $933 billion by 2022-2023, so this market has taken off, pointing to strong demand for travel management services. The future numbers are equally promising, representing growth in the space of somewhere between 20 to 28% by 2023. The numbers represent massive market growth, driven mainly by some critical factors fueling the increasing demand for travel management services globally. The sharp rise in business globalization has generated the need for inter-state and international travel at regular intervals and, hence, a growing reliance on effective travel management solutions.


Innovative technologies have, therefore, re-defined the process of managing travel services, streamlining, increasing convenience, and optimizing cost-effectiveness. Additionally, the growing emphasis on corporate governance and compliance mandates has forced organizations to spend on robust travel management services to confirm adherence to regulatory needs, fuelling the growth of the travel management services market. In addition to that, the recovery of the global economy post-pandemic has reinstated business travel activities, thereby driving demands toward comprehensive travel management solutions to provide end-to-end travel experiences for corporate clients. All these factors merge and, on balance, show a bright prospect for the travel management services industry.


Market Definition    


The travel management services market forms a part of the global travel industry. It is a dynamic sector providing comprehensive solutions to help businesses, organizations, and individuals efficiently manage travel needs. These consist of diverse services such as planning a trip itinerary, booking accommodation, arrangement of transportation, management of expenses, and assistance to the traveler.


Travel Management Services Market Drivers


  1. Increasing Globalization: Multinational companies need effective travel solutions to manage the travel needs of their workforce and, hence, have increased demand for corporate travel, driving the market in the forecast period.


  1. Rise in Business Travel: Expanding businesses into new territories and increasing the need to attend conferences, meetings, and visiting clients drive the demand for travel management services.


Travel Management Services Market Challenges


  1. Economic Uncertainty: Fluctuations in global economic conditions, currency exchange rates, and geopolitical tensions can challenge the market. The uncertainty of the economic environment might result in imposing budget constraints on businesses.


  1. Complex Regulatory Landscape: Compliance with diverse regulations and travel policies across regions and countries complicates travel management services.


Travel Management Services Market Opportunities


  1. Emerging Market Expansion: Rapid economic growth realized in emerging markets provides expanded market activity opportunities. The ideal areas where travel management services can grow are increased business activities and disposable incomes.


  1. Personalized Travel Experience: Personalization is rising in the travel industry, providing opportunities for travel management service providers to customize solutions according to specific travelers’ individualistic traits and preferences.


Travel Management Services Market Segmentation


  1. Service Type: As per service type, the research report segments the market into corporate travel management, meetings, incentives, conferences, and exhibitions (MICE) management, expense management, and travel policy management.


  1. Industry Vertical: According to the industry vertical, the research report classifies the market into IT and telecommunications, banking, financial services, insurance (BFSI), healthcare, and manufacturing.


  1. Traveler Type: According to traveler type, the research report segments the market into business travelers, leisure travelers, group travelers, and solo travelers.


  1. Region: Based on region, the research report divides the market into North America, Europe, Asia-Pacific, Latin America, Middle East and Africa.


Regional Outlook of the Travel Management Services Market


The maturity level for suppliers and buyers is high for North America, which signifies well-developed and competitive landscapes with advanced procurement practices in the travel management services market. Here, innovation and efficiency get the proper environments for cutting-edge technologies that drive market development and quality service provision. Equally, Europe’s market reflects North America, with high maturity levels and showing a market with established players and advanced procurement practices that emphasize focused innovation and service excellence.


On the other hand, in the Asia-Pacific (APAC) region, compared to the different areas, supplier maturity is high, but buyer maturity is medium. Yet, with the mature travel management services market in APAC with solid competition and advanced offerings from suppliers, buyers might have to develop sophistication in their procurement practices like their counterparts from North America and Europe. This variation leaves space for further enhancement and fine-tuning of sellers’ and buyers’ strategies, which could fuel more growth and development in the APAC  market.


Impactful Cost Component in the Travel Management Services Market


The cost component is realized as an important one in a dynamic landscape of travel management services whereby it shapes the strategies of service providers, as well as the decisions of clients. The total cost of ownership (TCO) is one of the most impactful elements, consisting of its transactional charges, management fees, technology costs, and other auxiliary expenses. The total cost of ownership provides an integrated view of the financial impacts of travel management outsourcing, allowing organizations to measure the cost-effectiveness of service providers.


Sourcing Model in the Travel Management Services Market


The business sourcing model for travel management services deeply affects operational efficiency and cost-effectiveness. In the history of every business, companies have been resorting to a single-source model of dealing with the only travel management company (TMC) for all their employees’ travel needs. Of late, with changing market dynamics and the advent of technology, hybrid and multi-source sourcing models have gained traction. These allow organizations to diversify service providers, de-risking while accessing specialized expertise.


Contract Period in the Travel Management Services Market


A critical parameter in the business and travel management service provider relationship is the length of the contract. In the market, contracts are generally from one year to three years, but there are also longer-term contracts in several partnerships. Shorter durations of contracts can offer flexibility that allows organizations to change with market conditions or technological advancements. On the other hand, more extended contracts can provide stability and, in some cases, cost advantage through volume commitments and negotiated pricing.


Emerging Engagement Strategies in the Travel Management Services Market


Given the changing client demands and technological innovations, under this light, travel management service providers deploy an assortment of emerging engagement strategies as they strive to enhance customer experience and, in the process, drive business value. Personalization has become a key for engagement: the customized approach to offerings based on the individual user’s preferences and behavior patterns engaged by the service providers. Additionally, the advent of mobile applications and chatbots further optimizes communication and support, thus enhancing user engagement and satisfaction.


Pricing Models in the Travel Management Services Market


Many market-available models depend on what businesses need and prefer to use. The most commonly used pricing model is transaction fees, which helps solve the problem by charging customers a fixed fee for each booking or transaction processed via the service platform. This model is open, and cost lines correspond to use. On the other hand, management fees are payments for services based on some definite percentage of the total sum of the costs of travel. This pricing model will promote service providers in attaining their maximum cost reductions and efficiencies while ensuring constant revenue flow to them.


Leading Players in the Travel Management Services Market 


The key contributors to the market remain diverse, with each having substantial contributions to spur the growth and development of the sector. Some of the market participants are Frosch Travel, Omega World Travel, ATG Global Travel, Wings Travel, Agiito, Clyde Travel, CTM Pty Ltd., ITL World, World Travel Inc., Adelman (BCD Travel), Direct Travel, Inc., Gray Dawes Travel, Selective Travel, ACE Travel, Gilpin Travel, APX Travel Management.

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